At Eric Digital, we are committed to providing our customers with the highest quality home lounge essentials, including our premium leather chairs and other carefully selected furniture products. Your satisfaction is our top priority, and we strive to make the shopping experience seamless, transparent, and enjoyable. This Refund and Return Policy outlines the terms and conditions regarding returns, refunds, and exchanges for purchases made on our website.
1. General Return Policy
If for any reason you are not completely satisfied with your purchase, you may request a return within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:
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The product must be unused, in the same condition as received, and in its original packaging.
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All tags, labels, and accessories must be intact and included with the product.
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The product must not show signs of wear, damage, or alteration.
Please note that customized or personalized furniture items may not be eligible for a return unless they arrive damaged or defective.
2. Non-Returnable Items
Certain products are non-returnable due to hygiene, safety, or personalized customization reasons. These include:
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Personalized or custom-engraved items
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Clearance or final sale items
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Products that have been assembled, altered, or used
If you are unsure whether your product is eligible for a return, please contact our support team before initiating a return.
3. Damaged or Defective Products
At Eric Digital, we take great care to ensure your furniture is delivered in perfect condition. However, if you receive a damaged or defective item, please follow these steps:
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Contact our support team immediately at:
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Phone: +1 607 601 3295
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Email: support@ericdigital.store
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Provide your order number, a detailed description of the damage or defect, and clear photos showing the issue.
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Our team will review your claim and provide instructions for returning the item or arranging a replacement.
Damaged or defective products will be replaced or refunded at no additional cost to you.
4. Return Process
To initiate a return, please follow these steps:
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Contact Eric Digital Support within 30 days of delivery.
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Our team will provide you with a Return Authorization Number (RMA) and detailed instructions on how to return your product.
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Pack the product securely in its original packaging to prevent damage during shipping.
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Ship the product back to the address provided in your RMA instructions.
Important: Returns without an RMA number may not be processed. Customers are responsible for return shipping costs unless the return is due to a damaged or defective product.
5. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved Refunds: Refunds will be processed to your original payment method within 7–10 business days of receiving the returned item.
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Partial Refunds: Partial refunds may be granted in cases where the product is not in its original condition, missing accessories, or shows signs of use.
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Shipping Costs: Original shipping charges are non-refundable, except in cases of defective or damaged products.
6. Exchanges
If you wish to exchange a product for the same item or a different model, please contact our support team. Exchanges are subject to product availability and may require payment adjustments if there is a difference in price.
7. Cancellations
Orders can be canceled before they are shipped. If you wish to cancel an order, please contact Eric Digital as soon as possible at +1 607 601 3295 or support@ericdigital.store. Once an order has been shipped, it must follow the standard return process outlined above.
8. Contact Information
For any questions regarding returns, refunds, or exchanges, our friendly support team is ready to assist you:
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Address: 103 Bluegrass Dr, Columbia, KY 42428, USA
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Phone: +1 607 601 3295
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Email: support@ericdigital.store
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