Warranties – Eric Digital

At Eric Digital, we take pride in offering high-quality home lounge essentials, including luxurious leather chairs, recliners, and other seating solutions that combine comfort, durability, and style. Your satisfaction and peace of mind are our top priorities, which is why we provide comprehensive warranties on our products. This page explains the terms, coverage, and process related to our warranties, helping you enjoy your Eric Digital products with confidence.

Product Warranty Coverage

All products purchased from Eric Digital are backed by our standard warranty, which covers manufacturing defects, material flaws, and workmanship issues. Our warranty ensures that your home lounge essentials maintain the high quality and comfort that Eric Digital stands for.

What Is Covered:

Structural Integrity: Any defects in the frame, joints, or internal mechanisms of chairs and recliners.
Material Defects: Imperfections in leather, fabric, padding, or other upholstery materials that occur under normal usage.
Workmanship Issues: Faults arising from improper assembly, stitching, or finishing during manufacturing.

What Is Not Covered:

Normal wear and tear, including scratches, scuffs, or fading from regular use.
Damage caused by misuse, neglect, or accidents.
Modifications or repairs made by unauthorized parties.
Stains, spills, or discoloration resulting from improper care.

Warranty Duration

The duration of the warranty may vary depending on the product type:

Leather Chairs: 2 years from the date of purchase.
Fabric Lounge Chairs: 1 year from the date of purchase.
Recliners and Mechanized Seating: 2 years from the date of purchase.

All warranties are valid from the original purchase date and require a proof of purchase (receipt or invoice) to process any claims.

How to Make a Warranty Claim

If you experience a defect covered under the warranty, our customer support team is here to assist you. Please follow these steps:

Contact Us: Reach out to our support team via email at support@ericdigital.store or call +1 607 601 3295.
Provide Details: Include your order number, a description of the issue, and photos if possible.
Assessment: Our team will review your claim and guide you through the next steps.
Resolution: Depending on the issue, we will repair, replace, or offer a suitable solution for your product.

Our goal is to ensure minimal inconvenience and a smooth process while addressing any issues with your Eric Digital products.

Care and Maintenance Tips

Proper care can help extend the life of your lounge essentials and prevent issues:

Leather Chairs: Clean with a soft, damp cloth and use leather conditioner periodically. Avoid direct sunlight and heat exposure.
Fabric Chairs: Vacuum regularly and treat spills immediately using recommended fabric cleaners.
Mechanical Components: For recliners and adjustable chairs, operate all moving parts gently and periodically check for loose screws or bolts.

Following these tips ensures your chair remains in top condition and maintains the warranty validity.

Our Commitment

At Eric Digital, we believe that your home lounge experience should be effortless, comfortable, and worry-free. Our warranties are a reflection of our commitment to quality and customer satisfaction. Every chair, recliner, and seating product you purchase from us is crafted with care, and we stand behind it fully.

For any questions regarding your warranty, product care, or replacement options, our dedicated support team is available to assist you.

Contact Us:

Address: 103 Bluegrass Dr, Columbia, KY 42428, USA
Phone: +1 607 601 3295
Email: support@ericdigital.store