At Eric Digital, we are committed to ensuring that your shopping experience is smooth, reliable, and satisfying. We understand that when you order your favorite home lounge essentials—whether it’s our luxurious leather chairs, elegant recliners, or other premium seating options—you want them delivered promptly and in perfect condition. Our Shipping and Delivery policy is designed to give you complete transparency and peace of mind from the moment you place your order to the moment it arrives at your doorstep.
Processing Your Order
Once you place an order on Eric Digital, our team begins processing it immediately. Most orders are processed within 1–3 business days. During this time, we carefully inspect each item to ensure it meets our high-quality standards. You will receive an order confirmation via email along with your order details. Please double-check your shipping address at this stage to avoid delays.
Shipping Methods
We offer a variety of shipping options to meet your needs, including:
Standard Shipping: Reliable and cost-effective, standard shipping usually takes 5–10 business days depending on your location.
Expedited Shipping: Need your lounge essentials sooner? Our expedited shipping ensures delivery within 2–5 business days.
White-Glove Delivery: For larger items like our premium leather chairs or recliners, we offer a white-glove delivery service. This includes inside delivery, setup in your preferred room, and removal of all packaging materials for a hassle-free experience.
Please note that delivery times may vary based on your location, item availability, and seasonal demand.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. During checkout, you will see the exact shipping charges before you confirm your purchase. Occasionally, we offer free shipping promotions on selected products or during special sales events—so be sure to check our website for current offers.
Order Tracking
To keep you updated, we provide a tracking number as soon as your order is shipped. You can use this number to monitor your package’s journey from our warehouse to your doorstep. If you have any questions regarding your shipment, our customer support team is always ready to assist you.
International Shipping
Currently, Eric Digital ships only within the United States. We are actively working to expand our shipping network to serve international customers in the near future.
Damages and Lost Packages
Your satisfaction is our priority. All items are carefully packaged to minimize the risk of damage during transit. However, in rare cases, damages may occur. If your order arrives damaged, please contact us immediately at support@ericdigital.store or call +1 607 601 3295. Include photos of the damaged item and packaging so we can quickly resolve the issue, whether through replacement, repair, or refund.
In case your package is lost during shipping, we will work closely with our shipping partners to locate it or provide a replacement.
Delivery Delays
While we strive to deliver all orders on time, some circumstances may cause delays, including adverse weather, high demand, or carrier issues. If a delay occurs, we will notify you promptly with an updated delivery estimate.
Contact Us
For any questions regarding your order, shipping methods, or delivery status, our friendly customer service team is here to help:
Eric Digital
Address: 103 Bluegrass Dr, Columbia, KY 42428, USA
Phone: +1 607 601 3295
Email: support@ericdigital.store
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